← Convertree home

Convertree Privacy Policy

Last Updated: May 4, 2026

Convertree is a service brand operated by Metaverse Lab Limited, a company incorporated in Hong Kong. References to "we," "us," or "our" in this Privacy Policy refer to Metaverse Lab Limited in its capacity as the provider of Convertree services, unless the context requires otherwise.

Convertree is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, use our AI Voice Concierge services, or interact with our AI agents.

1. Information We Collect

A. Information You Provide to Us

  • Contact Details: When you sign up for a demo or service, we collect your name, work email, company name, and phone number.
  • Communication Data: Any information you provide when communicating with our team or using our demo agent.

B. Information Collected via the AI Voice Concierge

  • Call Recordings & Transcripts: To provide the service, our AI agents record and transcribe incoming calls to our clients' business lines.
  • Caller Metadata: We may collect the phone number, date, time, and duration of calls.

C. Cookies and Technical Data

We collect standard website usage data, such as IP addresses and browser types. We use cookies to improve site performance and analyze traffic. Visitors can manage their cookie preferences through their browser settings or our on-site consent banner.

2. How We Use Your Information

  • To provide, operate, and maintain our AI Voice Concierge services.
  • To improve our AI models and service quality (using anonymized data where possible).
  • To process bookings and enquiries for our clients.
  • To send service-related notifications and marketing updates (which you can opt out of).

3. Data Sharing and Third Parties

We do not sell your data. We share information only with trusted service providers necessary to run our business, including:

  • AI Model Providers: Such as OpenAI, Anthropic, and ElevenLabs (for processing voice and text).
  • Infrastructure Providers: Such as Twilio (for telephony) and cloud hosting services.
  • Automation Tools: Such as n8n or Make for workflow integrations.
  • CRMs: If requested by the client, we sync data to their specific CRM systems.

4. Call Recording Disclosure

For clients using our Voice Concierge: Convertree configures agents to provide recording notices by default. However, you are responsible for ensuring your business complies with local laws. Convertree acts as a "Data Processor" regarding these recordings, while the client acts as the "Data Controller/User."

5. Data Retention

We retain personal data and call recordings for as long as you have an active account. Upon termination of service, we retain data for a period of 12 months to allow for data exports and business continuity, after which it is permanently deleted unless a longer retention period is required by law.

6. Security

We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access or disclosure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction or deletion of your data.
  • Withdraw consent for data processing.

8. Governing Law

This policy is governed by the laws of the Hong Kong Special Administrative Region.

9. Contact Us

If you have questions about this policy, contact us at sam@convertree.com.